Terms and conditions

Shipping, returns and refund

Free world wide shipping.

Please note that in some countries additional taxes are added on the items that are shipped. BREND is not responsible for VAT or other cost that may be added to the items that are shipped. Prices displayed on the website are including VAT.

Estimated delivery time:

Denmark: 1-3 business days.

Europe: 2-5 business days.

Rest of the world: 3-6 business days.

Please note, that up until the 1st of december, shipping can take up to 3 weeks. This is due to financial limitations within the company. Later on we will be able to afford to craft our products ahead of time, which lets us ship them much faster, we hope you understand.

Once the items have been shipped, we will provide you with the shipping details including means of tracking.

For all purchases on brend.store we offer a 14 days return service. You are entitled to a refund within 14 days upon receiving your package. 

All original packaging, price labels etc. shall be returned with the product without having been tampered with. Returned items should be in undamaged condition. If returned goods show signs of damage or use, we hold the right to reject it.

Please contact us at mail@brend.store if you wish to return your package. We will provide you with instructions on how to return it. We cover the expenses in regards to the shipping.

WARRANTY

If you experience any problems with our products, please contact us as soon as possible.

You are givet 24 months warranty. This means that you will either get your order fully or partially refunded, repaired or replaced depending on the given situation.

To take advantage of the warranty, notice of the complaint must be given within a reasonable time prior to discovery of the problem.  

PAYMENT

Your payment is safely handled by ePay with their SSL-secured connection.

Your card details are send directly to the bank, and is not available for Shopify, BREND or anyone else to see. 

Once you place your order, we will begin the manufacturing process. When we start the manufacturing process, we will raise the money from your bank. Manufacturing takes roughly 12 hours, and the bag will be shipped once it is made.

BREND Privacy Policy


PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We will not disclose information about customers / users to third parties, unless it is necessary to implement a transaction. The store will not sell your name, address, email address, credit card or personal information to any third party without your prior permission.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at mail@brend.store or by mail using the details provided below:

Ny Munkegade 89 2.TH, Aarhus, 82, 8000, Denmark

CVR: 37675474

 

- Magnus Sørensen